1. Introduction
Welcome to Win96VIP, one of the Philippines' most trusted online gaming platforms. These Terms and Conditions ("Terms") apply to all users who access, browse, register on, or place any wagers through the Win96VIP website and any associated applications or services (collectively, the "Platform").
Win96VIP is operated in accordance with applicable Philippine regulations. Our platform offers a wide range of online games including Pusoy, Baccarat, Slots, NBA Betting, Basketball Betting, Esports Betting, and Virtual Sports — all designed to give every Filipino player a fair, secure, and genuinely enjoyable gaming experience.
These Terms govern your relationship with Win96VIP. Please read them carefully. If you do not agree with any part of these Terms, you must not use the Platform. Continued use of Win96VIP after any update to these Terms constitutes your acceptance of the revised version.
Quick reminder: You must be at least 21 years old to register and play on Win96VIP. This rule is strictly enforced. We take our age verification obligations seriously.
2. Eligibility
To register and use the Win96VIP platform, you must meet all of the following requirements:
- You are at least 21 years of age. Philippine law prohibits minors from participating in any form of gambling activity.
- You are a resident of, or legally located in, a jurisdiction where online gaming is permitted.
- You are not a current employee, contractor, affiliate, or immediate family member of a Win96VIP employee.
- You are not subject to any self-exclusion program or court order restricting your access to online gaming.
- You are acting on your own behalf and not on behalf of any third party.
- You are not using Win96VIP for any form of money laundering, fraud, or other illegal activity.
Win96VIP reserves the right to verify your eligibility at any time. Failure to pass a verification check may result in immediate suspension or permanent closure of your account, and any pending winnings may be forfeited if fraud or misrepresentation is found.
3. Account Registration
Each person may hold only one (1) Win96VIP account. Creating duplicate or multiple accounts — whether using the same personal information, device, IP address, or payment method — is a serious violation of these Terms and will result in account termination and forfeiture of all balances.
When registering, you agree to provide accurate, complete, and up-to-date information. Win96VIP uses your registration details for identity verification, fraud prevention, and to process your transactions correctly. Any false information provided during registration may be grounds for immediate account closure.
You are solely responsible for maintaining the security of your login credentials. Do not share your username and password with anyone. Win96VIP will never ask for your password via email, chat, or phone. If you believe your account has been compromised, contact our support team at support@win96vip.net immediately.
Win96VIP may require you to complete KYC (Know Your Customer) verification before processing your first withdrawal or when your cumulative deposits reach a certain threshold. Required documents may include a valid government-issued ID (passport, PhilSys ID, UMID, driver's licence, or voter's ID) and proof of address.
4. Deposits and Payments
Win96VIP accepts deposits through the following Philippine-local payment methods:
- GCash
- Maya (formerly PayMaya)
- GrabPay
- Coins.ph
- InstaPay / PESONet bank transfers
- BDO, BPI, and UnionBank online banking
- Visa and Mastercard bank cards
All transactions on Win96VIP are conducted in Philippine Peso (₱). Minimum deposit amounts and any applicable processing fees are clearly displayed at the point of transaction. Win96VIP does not charge hidden deposit fees, but your payment provider may apply their own charges — please check with them directly.
Deposits are typically credited to your Win96VIP account within minutes. If a deposit does not appear after 30 minutes, contact our support team with your transaction reference number. Do not initiate a chargeback with your payment provider before contacting us — chargebacks may be treated as fraud.
Note: All funds deposited into Win96VIP must come from a payment method registered in your own name. Third-party deposits are not permitted. Any deposit found to originate from an unauthorised source will be reversed and the account suspended.
5. Withdrawals
Withdrawals on Win96VIP are processed to the same payment method used for your deposit, wherever possible. This policy exists to prevent money laundering and to protect our players.
Minimum withdrawal amounts apply and are displayed in your account dashboard. Standard withdrawal processing time is 1–3 business days after KYC verification has been completed. Expedited processing may be available for verified VIP members.
Win96VIP reserves the right to perform additional security checks before approving any withdrawal. This is done solely to protect you and to comply with our regulatory obligations. We ask for your patience during this process — we want to make sure your money reaches the right hands.
- Withdrawal requests submitted before 5:00 PM (PHT) on a business day are typically processed the same day.
- Requests submitted after 5:00 PM or on weekends and public holidays will be processed the next business day.
- Bonus funds are subject to wagering requirements before they become withdrawable. See Section 6 for details.
6. Bonuses and Promotions
Win96VIP regularly offers bonuses, free bets, cashback promos, and seasonal promotions to its players. All such offers are subject to specific terms that will be clearly communicated at the time of the promotion. These general Terms also apply to all bonuses unless otherwise stated.
Key bonus rules that apply across all Win96VIP promotions:
- Wagering requirements: Most bonuses carry a wagering requirement (turnover requirement) that must be met before the bonus amount — or winnings derived from it — can be withdrawn. The specific wagering multiplier will be stated in the promotion details.
- Time limits: All bonuses come with an expiry period. Unused bonus funds and the associated wagering requirements are forfeited once the promotion period ends.
- One bonus per player: Unless otherwise stated, each eligible promotion can only be claimed once per player, per household, and per IP address.
- Abuse prevention: Win96VIP actively monitors for bonus abuse including the use of multiple accounts, coordinated betting patterns, or any strategy designed to exploit promotional offers. Accounts found to be abusing bonuses may have their bonuses cancelled and account closed.
Win96VIP reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Decisions made by Win96VIP regarding bonus eligibility are final.
7. Gameplay Rules
All games available on Win96VIP — including Pusoy, Baccarat, Slots, NBA Betting, Basketball Betting, Esports Betting, and Virtual Sports — are governed by their respective game rules, which are accessible within each game section on the platform.
Win96VIP uses certified Random Number Generator (RNG) technology for all applicable games. Live dealer games are streamed in real-time from professional studio environments. The integrity of every game result is maintained through independent auditing processes.
In the event of a technical malfunction, network disconnection, or any system error that disrupts a game session, Win96VIP will make every reasonable effort to resolve the situation fairly. However, bets placed during a system failure may be voided, and the Company's decision on these matters is final.
For sports and esports betting, Win96VIP uses official results from recognised governing bodies. In cases of dispute over a result, the decision of the relevant regulatory or sporting authority takes precedence.
8. Responsible Gaming
Win96VIP is fully committed to promoting responsible gaming practices among all Filipino players. We believe gambling should be a form of entertainment, not a source of financial stress or personal harm.
We provide the following responsible gaming tools to all registered players:
- Deposit limits: Set daily, weekly, or monthly deposit caps directly from your account settings.
- Loss limits: Restrict how much you can lose within a defined period.
- Cool-off periods: Temporarily suspend your account for a set period when you need a break.
- Self-exclusion: Permanently exclude yourself from the Win96VIP platform. Once activated, self-exclusion is irreversible for the minimum period selected.
- Reality check reminders: Receive periodic notifications showing how long you've been playing and how much you've wagered.
If you feel that your gambling habits are becoming a concern, please visit our Responsible Gaming page for more resources and support options. You can also reach our support team any time at support@win96vip.net.
9. Prohibited Conduct
The following activities are strictly prohibited on Win96VIP. Any player found engaging in prohibited conduct will have their account immediately suspended, and balances may be forfeited pending investigation:
- Registering more than one account
- Using false, stolen, or unverified payment methods
- Attempting to defraud Win96VIP or other players through collusion, match-fixing, or any coordinated betting scheme
- Using any automated tools, bots, scripts, or software to interact with the platform
- Exploiting software bugs, errors, or loopholes — any such vulnerability must be reported immediately to support
- Using Win96VIP for any form of money laundering or illegal financial activity
- Harassing, threatening, or abusing Win96VIP staff or other players
- Allowing a minor (under 21 years of age) to access or use your Win96VIP account
- Charging back a deposit to your payment provider without prior written consent from Win96VIP
10. Privacy and Data Protection
Win96VIP is committed to protecting the personal information of all registered players. We collect, store, and process your data in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
Your personal data is used solely for the purposes of account management, payment processing, identity verification, fraud prevention, and improving our services. We do not sell your personal data to third parties. For full details on how we handle your information, please read our Privacy Policy.
11. Limitation of Liability
Win96VIP provides the platform on an "as is" basis. While we make every effort to ensure continuous availability and accuracy of all game content and results, we cannot guarantee uninterrupted service at all times.
To the maximum extent permitted by applicable Philippine law, Win96VIP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or service interruptions. Our total liability to you in any given month shall not exceed the net amount you deposited in that month.
12. Account Suspension and Termination
Win96VIP may suspend or permanently close your account at any time if:
- You breach any provision of these Terms
- We have reasonable suspicion of fraud, money laundering, or other illegal activity
- You fail to complete required KYC verification within the specified timeframe
- A self-exclusion request is confirmed
- We are required to do so by applicable law or a regulatory authority
If your account is closed for legitimate reasons unrelated to a breach (e.g., your own request or regulatory closure), your available cash balance — excluding bonus funds that have not met wagering requirements — will be returned to you after due diligence is completed.
You may close your account at any time by contacting our support team. Voluntary closure requests are processed within 3 to 5 business days.
13. Changes to These Terms
Win96VIP reserves the right to modify these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an on-platform notification at least 7 days before the updated Terms take effect — except in cases where changes are required urgently by law or regulatory order.
It is your responsibility to review these Terms periodically. Continued use of the Win96VIP platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and close your account.
14. Contact Us
If you have any questions, concerns, or disputes relating to these Win96VIP Terms and Conditions, please get in touch with our support team:
- Email: support@win96vip.net
- Support hours: 24 hours a day, 7 days a week
We aim to respond to all queries within 24 hours. For urgent matters, including suspected account compromise or fraud, please mark your message as urgent and our team will prioritise your case.
These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from your use of Win96VIP shall be subject to the exclusive jurisdiction of Philippine courts.
