1. Overview
Win96VIP ("we," "us," or "our") operates an online gaming platform available at win96vip.net, offering Filipino players access to games including Pusoy, Baccarat, Slots, NBA Betting, Basketball Betting, Esports Betting, and Virtual Sports. As a responsible platform serving players across the Philippines, we take our data privacy obligations seriously.
This Privacy Policy describes how Win96VIP collects, uses, stores, shares, and protects the personal information of all individuals who register, play, or interact with our platform in any capacity. This policy applies to all data collected through our website, mobile applications, customer support channels, and any related services we provide.
We process personal data only for legitimate and clearly defined purposes. We do not sell your personal information to advertisers or unrelated third parties. The data we hold on you is used to run the platform you signed up for — nothing more, nothing less.
Data Controller: Win96VIP is the data controller responsible for your personal information as defined under the Philippine Data Privacy Act of 2012. For all data-related concerns, you can reach us at support@win96vip.net.
2. What Personal Data We Collect
Win96VIP collects personal data that is necessary and proportionate to the services we provide. The categories of personal data we may collect include:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID details |
| Contact Data | Email address, mobile number, residential address |
| Financial Data | GCash number, Maya account, bank account details, transaction history |
| Account Data | Username, encrypted password, account preferences, betting history |
| Technical Data | IP address, device type, browser type, operating system, session data |
| Usage Data | Pages visited, games played, time spent on platform, click patterns |
| Communication Data | Support chat logs, email correspondence, survey responses |
| KYC Documents | Scanned IDs (PhilSys, UMID, passport, driver's licence, voter's ID), proof of address |
We collect only what is necessary. We do not collect sensitive personal information such as health data, political opinions, or religious beliefs unless this is specifically required by law or to protect the safety of a player.
3. How We Collect Your Data
Win96VIP collects your personal data through the following means:
- Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to promotions, you provide us with personal data directly.
- Automated technologies: As you use our platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 9 for more detail on cookies.
- Third-party providers: We may receive data from payment processors (such as GCash, Maya, and partner banks), identity verification services, fraud prevention providers, and analytics platforms — all of which are contractually bound to handle data responsibly.
- Regulatory sources: In some cases, we may receive information from regulatory bodies or law enforcement agencies as required by Philippine law.
4. Why We Use Your Personal Data
Every piece of data Win96VIP holds serves a defined purpose. Here is how we use the personal information we collect from our Filipino players:
- Account management: To create, maintain, and secure your Win96VIP account, including password resets and login authentication.
- Service delivery: To process your deposits and withdrawals, provide access to games, and deliver the core features of the Win96VIP platform.
- Identity verification (KYC): To verify your identity as required by our licensing conditions and Philippine anti-money laundering regulations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
- Customer support: To respond to your questions, complaints, and feedback through our 24/7 support channels.
- Promotions and communications: To inform you about bonuses, promotions, and updates that are relevant to your Win96VIP account — with your consent where required.
- Legal compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and obligations under our operating licence.
- Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall experience on Win96VIP.
- Responsible gaming: To monitor gameplay patterns and identify players who may need support under our responsible gaming programme.
5. Legal Basis for Processing
Win96VIP processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing is necessary to fulfil the service agreement you entered into when you registered your Win96VIP account.
- Legal obligation: Processing is required to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
- Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights.
- Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time by contacting us or updating your account preferences.
6. Sharing Your Personal Data
Win96VIP does not sell, rent, or trade your personal data. We share your information only in the following carefully controlled circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and partner banks receive the financial data necessary to process your transactions. These providers are independently regulated and have their own data protection obligations.
- Identity verification providers: We use licensed KYC and AML compliance services to verify your identity. These providers process your data strictly for verification purposes and are bound by confidentiality agreements.
- Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform support providers may process technical data on our behalf, under strict data processing agreements.
- Regulatory and law enforcement authorities: We may disclose your information to the relevant Philippine regulatory bodies, law enforcement agencies, or courts when legally required to do so — for example, under the Anti-Money Laundering Act (AMLA) or by court order.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
We do not share your data with advertisers, data brokers, or unrelated third parties. Any third party that processes data on our behalf is contractually required to comply with the Philippine Data Privacy Act and our internal data protection standards.
7. Data Retention
Win96VIP retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and our regulatory obligations.
- Active accounts: Data is retained for the duration of your account plus a minimum of five (5) years after account closure, as required under Philippine AML regulations.
- Financial transaction records: Retained for a minimum of five (5) years in accordance with the Anti-Money Laundering Act and its implementing rules.
- KYC documents: Retained for the statutory period required by our licensing authority and applicable regulations.
- Support communications: Retained for a period of up to three (3) years to allow for dispute resolution and quality assurance purposes.
- Marketing data: Retained until you withdraw your consent or request deletion.
After the applicable retention period, your data is securely deleted or anonymised in a manner that prevents identification of individual users.
8. How We Protect Your Data
Win96VIP employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.
- All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) technology.
- Sensitive data, including passwords and financial information, is stored using strong encryption algorithms.
- Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
- Our systems are regularly tested for vulnerabilities through independent security audits and penetration testing.
- We maintain incident response procedures to detect, contain, and report any data breach promptly, in accordance with the National Privacy Commission's breach notification requirements.
While we take every reasonable step to protect your data, no online system is completely immune from risk. We encourage you to use a strong, unique password for your Win96VIP account and to keep your login credentials confidential at all times.
9. Cookies and Tracking Technologies
Win96VIP uses cookies and similar tracking technologies to improve your experience on our platform and to collect usage data for analytics and fraud prevention purposes.
The types of cookies we use include:
- Essential cookies: Required for the platform to function, including session management and login authentication. These cannot be disabled without affecting core functionality.
- Analytical cookies: Used to understand how players navigate and use Win96VIP, helping us improve the platform. These are only set with your consent.
- Security cookies: Used to detect and prevent fraudulent login attempts and suspicious activity on your account.
- Preference cookies: Used to remember your settings and preferences across sessions, such as language or notification preferences.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of Win96VIP.
10. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by Win96VIP. These rights are listed in detail in the next section of this page. To exercise any of these rights, please contact us at support@win96vip.net with a clear description of your request. We will respond within the timeframe required by law — typically within fifteen (15) working days.
We may need to verify your identity before acting on your request. This is to protect you and to prevent unauthorised access to your data by third parties.
11. Data of Minors
Win96VIP's services are strictly limited to individuals who are at least 21 years of age. We do not knowingly collect or process personal data of minors. If we become aware that a person under 21 has registered an account or provided personal data, we will take immediate steps to close the account and delete all associated data.
If you are a parent or guardian and believe that your child has registered on Win96VIP, please contact us immediately at support@win96vip.net so we can act promptly.
12. Third-Party Links
The Win96VIP platform may contain links to partner services or third-party payment providers. This Privacy Policy applies solely to data collected and processed by Win96VIP. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any external platforms you use in connection with your Win96VIP account, including your chosen payment provider.
13. Changes to This Privacy Policy
Win96VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the Win96VIP platform at least seven (7) days before the changes take effect.
We encourage you to review this policy periodically. The date at the top of this page indicates when the policy was last updated. Continued use of Win96VIP after any updates constitutes your acceptance of the revised policy.
14. Contact Our Data Privacy Officer
For any questions, concerns, or requests relating to this Win96VIP Privacy Policy or the handling of your personal data, please contact us:
- Email: support@win96vip.net
- Subject line: Data Privacy Request
- Response time: Within 15 working days
- Support hours: 24/7
If you are not satisfied with our response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) through their official channels.
